What would you do?
I’m curious what you would choose. I’ve dealt with having to reprogram and replace products for several years. Many times people will choose replacement regardless of the product being able… Read more »
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Tag Archives: Customers
Do you work here?
I must have one of those faces. The one that says I’ve made employee of the month many times. Either that or I carry a look of, “May I help… Read more »
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Whatever happened to Workplace Etiquette?
When I first got a job in the 1980’s. I was also introduced to something known as an Employee Handbook. This described how the company I decided to work for… Read more »
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Life’s Little Evil Grins
Sometimes I get just enough satisfaction out of the stupid decisions people make. Take today’s case. A customer who has had their website hosted with us for many years, but… Read more »
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Fine example of Dumasaphobia
There isn’t a day that goes by that I don’t suffer from Dumasaphobia {dŭm’ăs-ə-fō’bē-ə} The Fear of Stupid People. Over the years I have noted this continuing decline in our… Read more »
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We can’t know everything…
It’s amazing how customers just automatically assume that if they call tech support, that the person they get knows everything about anything dealing with computers or technology. First of all,… Read more »
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Macs are not idiot proof…
I just now got proof that Macs are no easier for stupid people than PC’s. I got a call from a customer just a few minutes ago. They had lost… Read more »
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Things I just don’t understand about computer owners…
I wish I knew what it is with these different crowds of computer owners. There are two groups of them in particular that frustrate me to no end. The one… Read more »
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But it’s never done that before!?!?!
Customers never want any problem to be something they have to deal with. As a technician, we diagnose a problem, realize it’s something wrong with the customer’s computer or device… Read more »
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Product vs Brand
In a world of people who can barely speak decent American English. We also have a hugely annoying habit of using a Brand Name when referring to a Product, when… Read more »
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