Internet Helpdesk

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I had almost forgotten about this video.  It’s hilarious and yet some of the things ring true today.  I can’t count the times these kind of things happen day to day when we get call in.

by Wes Borg @ DeadTroll.com

It’s also amazing that customers can’t tell me the name of their email program they’ve been using for years.  Or when you ask what the error message was, the reply you get is almost exactly “something about it not working”.  Yeah.. That’s helpful.  NOT

I think the only thing that is changing now, is that asking for the kid in the house no longer seems to work.  That generation must have grown up.

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