Life’s Little Evil Grins

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Sometimes I get just enough satisfaction out of the stupid decisions people make.  Take today’s case.  A customer who has had their website hosted with us for many years, but decided a few years ago they wanted someone else to handle the email.  Due too their lack of making themselves aware of their decisions then, the decision they made today has interrupted their business.   All because they didn’t think through the consequences of their actions.  This is especially satisfying when they send me a snarky email from the domain in which we happen to control.

I’ll try to help explain what happened using a simplified chart (click for larger image), as many of you also don’t know how web hosting works either.  However, I want you to see why my grin is so evil.  See, the customer bought a domain name and got hosting with us some time ago.  A few years ago, they decided they wanted a different company to host their domain email, but keep their website with us.  In order to do this they did the following:

  • First they pointed their domain to our servers.  This makes it so our servers answer for any requests for a website or email.
  • When they wanted to have another company handle their email, they asked us to point all mail to a different server.  This means all email requests come to us, but are redirected to a different server that we don’t control.

Today I get a nasty little email stating they stopped using us nearly a month ago and that they insist we cancel their service.  The email came from their domain.

Doing my job as I do.  I check to see if their domain is still pointed to our servers.  It is.  So once I stop the service, all services will stop as well.  Which means I can’t reply to their email as it won’t work.  Even though their email is with a different company, all requests have to go through us to get to the other company.  So now, none of their email works.  I’m sitting here waiting for the call asking why their email doesn’t work.  When they do, I will simply refer to the nasty email stating that they stopped using us nearly a month ago, and then point out I guess they still were using our services after all.  I’ll also ask if they would like to continue service, or give them the option to go to wherever they got their domain from, and work out the DNS there.  However, that option will take a few hours for it to fix their broken email.  All because they didn’t think before they got snotty with me.

Ah.. Justice 😈