I’m sick of email

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I’m so sick of email.   Not sick of me personally using it, but troubleshooting it for customers.  For me, email is simple to use and if you follow some simple instructions, you can pretty much avoid spam all together.

I would be very afraid to find out what the average Joe User does to his/her computer to have so many different problems with email.

I sincerely miss being a regular computer tech, working on format reloads, hardware replacement, troubleshooting Windows issues and drivers.  It’s all I really had to know.  If a customer had a problem with a software, I just had to know how to uninstall and reinstall it.  If that didn’t fix the problem, they had to contact their software manufacturer or their ISP.

Now I’m the ISP tech.  I can troubleshoot connection issues all day long.  No problem.  I can deal with hosting without too much trouble.  Email, is a true pain to deal with any way you look at it.

People have all sorts of odd issues.   Can’t send, can’t receive or both.  They can’t read the error messages when I ask for them.  Or just say it isn’t working and the dramatic pause waiting for a miracle answer.

Some of the common issues:

  • Incorrect POP or SMTP server
  • Incorrect username/password
  • Filtering out friends email address (so they never see it)
  • Friends have them filtered
  • Corrupt mail boxes
  • Viruses
  • They “never had a password” why would they need one now
  • They have been blacklisted so their friends don’t get their emails

This list can go on forever.  It’s almost as if every customer has a unique issue with email.  And it’s scary to know how many don’t have any antivirus on their systems.

The worst part is customer is dead set on it being our fault they have things incorrect and get very very nasty if I don’t have an instant magical answer.  More over, when I find out it’s not our problem (99.9% of the time it isn’t), but it’s with their receiving party’s ISP or they have been blacklisted, they go on a long rant of how it can’t be, as their friend knows all about computers (but works as a refuge technician for a local disposal company).  It’s as if they just refuse to listen to reason.  It’s frustrating.  I wish all these blackberry, iPhone, email popping people would just use Gmail.  This way it’s not my problem and they can do their email from anywhere at all.  (don’t get me started on people who love to check email on 10 different devices)

“We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.” ― Konstantin Josef Jireček (and trust me, this current issue, this woman is not only ungrateful, she’s malicious)